Services

Training

DSG has the flexibility and the experience to deliver quality training services, whenever and wherever you need them.

We know that it is vitally important to train each user group before the commencement of a study and to offer continued training during the study as needed. So DSG has developed a comprehensive and flexible training program designed for each individual Sponsor.

Prior to study start, DSG will create individualized user manuals that describe every aspect of the eCaseLink EDC or eDiaryLink ePRO study for reference by the users. Each individual that requires access to the system will receive training.

Training Offerings:

Customized eCaseLink and eDiaryLink training methods include:

• Classroom sessions
  DSG training personnel will travel worldwide to investigator meetings to present directly to those ultimately responsible for utilizing the eCaseLink system to its fullest potential.
• On-Site training
  We will provide one-on-one or small group on-site training for studies or situations where users are not trained at the investigator meeting.
• One-on-one training
  DSG welcomes study and site personnel to schedule personal training sessions in our suburban Philadelphia location. DSG training personnel will also travel to client and site locations as requested.
• Phone training
  If in-person training is not possible, DSG will provide one-on-one training via telephone.
• Webinars via WebEX
  When time is of the essence, Web-based training seminars can usually be implemented with very little notice.
• Train-the-trainer
  When on-site initiations are recommended, or when a large number of new investigators are expected to join a trial after the scheduled investigator meeting, DSG training personnel will work with study management and CROs to train field personnel on both using eCaseLink and best practices for training others on eCaseLink.

No matter which method of training is chosen, each participant will get a thorough explanation of how eCaseLink works for their specific study. Participants will have access to a secure training site which mirrors the live site they will eventually use. Practice subjects may be entered, and eCaseLink site functionality will let trainees use it during the training session and after they are comfortably back at work.

eCaseLink also provides online privilege-specific user manuals and a toll-free support line for technical assistance and training/re-training questions.