Support
Around the clock. Around the world. DSG is there for you.
We know that it is vitally important to train each user group before the commencement of a study and to offer continued training during the study as needed. DSG has developed a comprehensive and flexible training program designed for each individual Sponsor.
DSG provides one of the finest support teams available in the industry. With over 250 trials completed, our trained professionals stand ready to answer any and all of your questions.
eCaseLink Support is available via our toll-free support line, e-mail, or Web chat.
Quality Assurance. You can be confident that you’re getting the best.
Quality control and assurance are the core of DSG’s operating standards. Procedures are documented and refined with the ultimate goal of improving practices; the end result—a better, faster, cleaner product.
All DSG products go through many layers of quality control testing on an internal development server and an external client test server before launch into a live study environment. Data verification is thoroughly performed at all levels. Detailed test scripts are written, executed, updated when necessary, and re-executed until results are error free. All testing results are reviewed by Quality Assurance to ensure quality control standard operating procedures are being followed.
DSG quality control documentation is meticulously maintained in a secure environment to ensure audit readiness when the need arises.